Instagram recovers from some major problems

Instagram is recovering from some issues that affected users who tried to open the app on their iPhone or Android devices. Users on Reddit reported that the app was constantly crashing, making it difficult for them to see messages, and Down detector showed: that the outage lasted less than an hour, between 12:30 a.m. and 1:30 p.m. ET (9:30–10:30 PT).

Meta spokesperson Devi Narasimhan said: The edge: “Earlier today, a technical issue caused some people to have trouble accessing Instagram. We’ve resolved the issue as soon as possible and we apologize for the inconvenience.” On Twitter, the brand gave the all clear at 2:25 PM ET.

The issues weren’t 100 percent consistent – for some of our employees, the service seemed to be working perfectly fine, but others experienced repeated crashes, especially when trying to view stories. Those crashes are mostly gone, but there’s still something weird about the user interface; for one employee, the Create button has returned to where the Roles button should be, and another got a notification that should have gone away months ago.

Map: DownDetector

Other Meta Applications, such as: whatsapp, Facebookand Messengerdid not appear to be affected during the outage.

Update Sept 22, 1:57 PM ET: Updated to indicate that most of the issues have been resolved.

Update Sept 22, 2:40 PM ET: Added new statement from Meta. The previous statement read: “We are aware that some people are having problems accessing Instagram. We are working to get things back to normal as soon as possible and apologize for the inconvenience.”

Janice Allen

Janice has been with businesskinda for 5 years, writing copy for client websites, blog posts, EDMs and other mediums to engage readers and encourage action. By collaborating with clients, our SEO manager and the wider businesskinda team, Janice seeks to understand an audience before creating memorable, persuasive copy.